Lifecycle Management
We offer clients solutions which provide full service lifecycle management from Planning, through Design and Implementation and Integration, to Support, Management and Optimisation:
Plan - Planning Services include Network and System Planning, Migration Planning, Proof of Concept Testing, Security Policy Assessment, Network Security Assessment, Disaster Recovery & Business Continuity Planning, Managed Service Assessment and Service Management Assessment services.
Design - Design services include data collection and validation, modelling and analysis, systems design, systems architecture, network design, design documentation and technical authoring.
Implement - Implement services include site surveying and preparation, staging, configuration and certification, database migration, installation and verification, acceptance testing, documentation, de-installation, disposal, project management and training.
Support - Support services include flexible support agreements encompassing 24 x 7 Remote Monitoring, Incident and Problem management, Moves and Changes, Field Services and Resident Engineers, Sparing solutions, Pro-active and Preventative Maintenance, Software Upgrades and Releases, Support Agreement Enhancements and Service Level Guarantees.
Manage - Management services include Intelligent Remote Monitoring, Operational Management, Co-location, partial or full outsourced partnering.
Optimise - Optimise services include Asset Audits, Technology Reviews, Service Level Assessments, Service Management Process Assessments.
Educate - Educate services include an extensive range of product, technical and user training services encompassing development, education and training.