Logicalis can provide monitoring of several vendor PBX telephony and messaging systems, including
- Cisco: Cisco Call Manager, Unity, Meeting Place
- Avaya: Communication Manager, Definity, Intuity, Octel Aria/Serenade, Modular Messaging, Interchange
- Nortel: Communication Server 1000, Meridian 1
Each of these solutions monitors the key components of the system including processor capacity, trunk loads, numbers of calls handled, and so on. The data monitored provides both operational and strategic performance information to ensure the long term availability and performance of the PBX and messaging solutions.
Within a converged environment, voice services depend on both the central telephony services and the network for delivery of voice. Both of these components need to be monitored in order for the status of voice services to be determined.
With our EPM solutions you can measure how well voice traffic is being delivered across the network. G107 industry standard call quality testing has been developed into a tangible metric called Mean Opinion Score (MOS). We can provide solutions which test VoIP delivery over the LAN/WAN and generate MOS call grading metrics – both in real time and stored for reporting.
Whether your telephony solution is TDM or IP-based, or both, Logicalis has a range of EPM solutions to give you visibility and put you in control of your telephony environment, regardless of how large or small your infrastructure.
As with all solutions, you can ‘have it your way' with our flexible delivery model. You decide whether you want to own and operate the solution, have it delivered as a managed service, or a mix of both.
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